Grand Nails and Spa Customer Communication and Data Privacy Policy
1. Purpose
The purpose of this policy is to outline the procedures and guidelines for collecting, using, and safeguarding customer phone numbers and names for appointment-related communication, including SMS confirmations, reminders, phone calls, appointments made via direct phone calls, feedback requests, and marketing and promotional messages at Grand Nails and Spa.
2. Data Collection and Consent
2.1. Phone Number and Name Collection: When customers make appointments online or via direct phone calls at Grand Nails and Spa, we collect their phone numbers and names. This information is securely stored in our systems for future appointment scheduling and communication purposes.
2.2. Consent: By providing their phone numbers and names, customers consent to receiving SMS confirmations, reminders, phone calls, feedback requests, and marketing and promotional messages from Grand Nails and Spa.
3. Data Usage
3.1. SMS Confirmations and Reminders: Customer phone numbers will be used to send SMS confirmations immediately after appointment scheduling, containing essential details such as appointment date, time, and location. SMS reminders will also be sent to reduce the likelihood of missed appointments.
3.2. Phone Calls: Customer phone numbers may be used for phone calls related to appointment issues, updates, changes, or addressing specific concerns or issues at Grand Nails and Spa.
3.3. Feedback Requests: After the client checks out, our system may send an SMS requesting feedback on their experience with the services received at Grand Nails and Spa.
3.4. Marketing and Promotional Messages: Periodically, we may send SMS marketing and promotional messages to clients of Grand Nails and Spa, informing them about special offers, new services, or other relevant salon updates.
4. Message Frequency
Message Frequency Expectation: The frequency of messages may vary depending on appointment updates, marketing campaigns, and relevant salon information. Customers should expect to receive messages periodically, but the specific frequency cannot be predetermined.
5. Pricing Disclosure
Pricing Disclosure: Message and data rates may apply for SMS messages sent and received. Customers are responsible for any applicable fees or charges from their mobile service providers.
6. Opt-In Process and Verbiage
6.1. Opt-In Process: To receive automated recurring marketing messages, customers can text "JOIN" to [(209) 280-1314
].
6.2. Opt-Out Process: Customers can reply "STOP" to cancel receiving marketing messages from Grand Nails and Spa.
6.3. Help Process: Customers can text "HELP" to [(209) 280-1314
] to receive assistance or information about the SMS marketing program or call salon number [(508) 399-8080
]
7. Carrier Disclaimer
Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to the capabilities and limitations of mobile service providers.
8. Data Security and Privacy
8.1. Data Protection: Customer phone numbers and names will be securely stored and protected in compliance with relevant data protection laws and regulations at Grand Nails and Spa. Access to this data will be limited to authorized personnel who require it for appointment-related communication purposes.
8.2. Third-Party Access: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
9. Data Retention
Customer phone numbers and associated names obtained through online bookings and direct phone calls at Grand Nails and Spa will be retained in our systems for future appointment scheduling and communication purposes. This information will be securely stored unless a customer requests its removal or exercises their rights as outlined in point 10.
10. Customer Rights
Customers have the following rights regarding their personal data at Grand Nails and Spa:
10.1. Access and Rectification: Customers can request access to their personal data and make corrections or updates if necessary.
10.2. Opt-Out: Customers have the right to opt-out of receiving SMS confirmations, reminders, feedback requests, and marketing and promotional messages from Grand Nails and Spa. We provide an easy opt-out mechanism or option for customers to indicate their communication preferences.
11. Policy Review
11.1. This policy will be periodically reviewed to ensure its relevance, effectiveness, and compliance with applicable laws and regulations.
11.2. Any necessary updates will be made accordingly, and customers will be notified of any material changes to this policy.
12. Customer Support
12.1. For any questions, concerns, or requests regarding their personal data, customers can contact Grand Nails and Spa using the contact information provided on our website or by reaching out to our customer support team directly.