Grand Nails and Spa Privacy Policy
Effective Date: 7/6/2023
1. Introduction
1.1. Grand Nails and Spa("we," "us," or "our") is committed to protecting the privacy of our customers ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our salon, use our website, or interact with us through other channels.
2. Information We Collect
2.1. Personal Information: When you make an appointment, register an account, or interact with our salon, we collect personal information, such as your name, phone number, email address, and any other information you provide voluntarily.
2.2. Appointment Details: We collect information about your appointments, including the services requested, appointment date and time, and any specific instructions or preferences you provide.
2.3. Payment Information: If you make a purchase or payment at our salon, we collect payment-related information, such as credit card details, billing address, and transaction details.
2.4. Communication Information: We collect information related to your communication with us, such as SMS confirmations, reminders, feedback requests, and other communications you exchange with us.
2.5. Website and Mobile App Data: When you visit our website or use our mobile app, we collect information about your device, IP address, browser type, and browsing behavior through cookies and similar technologies.
3. Use of Personal Information
3.1. Appointment Management: We use your personal information to schedule and manage your appointments, send SMS confirmations and reminders, and address any issues or changes related to your appointments.
3.2. Service Improvement: We may use your information to understand your preferences, gather feedback on our services, and improve the quality and relevance of our offerings.
3.3. Communication: We use your personal information to communicate with you regarding your appointments, provide important updates or changes, and request feedback on our services.
3.4. Marketing and Promotions: With your consent, we may use your personal information to send you marketing and promotional messages about our salon, special offers, new services, and relevant updates.
3.5. Payment Processing: We use your personal information to process payments, verify transactions, and provide receipts for your purchases.
4. Data Sharing and Disclosure
4.1. Service Providers: We may share your personal information with trusted service providers who assist us in operating our business and providing services to you (e.g., appointment management, SMS communication, payment processing).
4.2. Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests from public authorities.
4.3. Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred as part of the transaction, subject to applicable privacy laws.
**No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.**
5. Data Security and Retention
5.1. Security Measures: We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.
5.2. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Your Rights and Choices
6.1. Access and Updates: You have the right to access and update your personal information. If you need assistance, please contact us using the contact details provided in Section 9.
6.2. Opt-Out: You can opt-out of receiving marketing and promotional messages by following the instructions provided in our communications or by contacting us directly.
6.3. Data Subject Requests (continued): You have the right to request the deletion, correction, or restriction of your personal information in certain circumstances. To exercise your rights, please contact us using the contact details provided in Section 9.
6.4. Consent Withdrawal: If you have provided consent for specific processing activities, you have the right to withdraw your consent at any time by contacting us using the contact details provided in Section 9.
7. Cookies and Similar Technologies
7.1. We use cookies and similar technologies to enhance your experience on our website, analyze trends, administer the website, and gather information about user behavior. You can manage your cookie preferences through your browser settings or the cookie consent management tool provided on our website.
8. Third-Party Links and Websites
8.1. Our website may contain links to third-party websites or services. This Privacy Policy does not apply to such third-party websites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those third parties before providing any personal information.
9. Contact Us
9.1. If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us using the following contact details:
- Email: thuongtran91vn@gmail.com
- Phone:
- Address: 1160 Newport Ave, Attleboro, MA 02703, USA
10. Changes to the Privacy Policy
10.1. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version of the Privacy Policy on our website with a revised effective date. We encourage you to review the Privacy Policy periodically for any changes.
11. Consent and Acceptance of Privacy Policy
11.1. By using our salon, website, or providing us with your personal information, you consent to the collection, use, disclosure, and safeguarding of your information as described in this Privacy Policy.