Grand Nails and Spa Online Appointment Cancellation Policy               

1. Purpose
The purpose of this policy is to outline the guidelines and procedures for canceling appointments made through our online booking system at Grand Nails and Spa. This policy aims to ensure smooth operation and provide clarity for both customers and the salon.

2. Cancellation Timeframe
2.1. Minimum Notice: To cancel an appointment without incurring a cancellation fee, customers must provide a minimum notice of 24 hours before the scheduled appointment time.
2.2. Late Cancellations: Cancellations made within the specified minimum notice period may be subject to a cancellation fee as outlined in Section 3.

3. Cancellation Fees
3.1. Fee Amount: For appointments canceled within the specified minimum notice period, a cancellation fee of 50% of total booked services price may be applied.
3.2. Payment and Billing: Cancellation fees will be charged to the credit card on file or any other payment method provided during the booking process.

4. Cancellation Process
4.1. Online Cancellation: Customers can cancel their appointments online by accessing their booking confirmation email or by logging into their online account on our website. Follow the prompts to cancel the appointment.
4.2. Contacting the Salon: Customers may also contact Grand Nails and Spa directly via phone or email to cancel their appointment. The cancellation should include the customer's name, appointment details, and the reason for cancellation.

5. Exceptions
5.1. Emergencies and Unforeseen Circumstances: We understand that emergencies and unforeseen circumstances may arise. In such cases, we encourage customers to contact us as soon as possible to discuss the situation and explore potential alternatives.
5.2. Salon Discretion: Grand Nails and Spa reserves the right to use discretion when enforcing this policy, considering exceptional circumstances and customer history.

6. Policy Review
This policy will be periodically reviewed to ensure its relevance, effectiveness, and compliance with applicable laws and regulations. Any necessary updates will be made accordingly.