Grand Nails and Spa Credit Card Chargeback Policy

1. Purpose
The purpose of this policy is to outline the procedures and guidelines for addressing chargebacks resulting from credit card payments at Grand Nails and Spa. This policy aims to protect the salon from unwarranted chargebacks and ensure fair resolution for both the customer and the salon.

2. Customer Payment Responsibility
2.1. Accurate Payment: Customers are responsible for ensuring that the payment information provided for services rendered at Grand Nails and Spa is accurate and valid.
2.2. Service Confirmation: By making a payment using a credit card, customers confirm that they have received the services as described and agreed upon.

3. Dispute Resolution Process
3.1. Communication: In the event that a customer disputes a charge with their credit card company claiming non-receipt of services from Grand Nails and Spa, we encourage the customer to first contact the salon directly to address any concerns or issues. We are committed to resolving any disputes promptly and amicably.
3.2. Documentation: To facilitate the resolution process, customers should provide any relevant documentation or evidence of service receipt, such as appointment details, receipts, or communication records.
3.3. Investigation: Grand Nails and Spa will conduct a thorough investigation into the disputed charge, including reviewing appointment records, service logs, and any available evidence to determine the validity of the claim.
3.4. Resolution: If it is determined that the customer did indeed receive the services as described and agreed upon, Grand Nails and Spa will provide documentation to the customer to support their case with the credit card company.

4. Chargeback Reversal
4.1. Successful Resolution: In the event that the credit card company reverses a chargeback in favor of Grand Nails and Spa, the customer will be responsible for reimbursing the salon for any associated fees or costs incurred during the chargeback process.
4.2. Non-Cooperation: If a customer fails to cooperate or provide the necessary documentation during the chargeback investigation, Grand Nails and Spa reserves the right to pursue legal remedies to recover the disputed amount and any associated costs.

5. Policy Review
This policy will be periodically reviewed to ensure its relevance, effectiveness, and compliance with applicable laws and regulations. Any necessary updates will be made accordingly.